11-04-2011, 06:42 PM
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#116
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Bovinus Administratus
Join Date: Feb 2009
Location: Greener pastures
Posts: 32,377
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Quote:
(Fast Food | Washington, USA)
(Another employee and I are working the drive-thru and we both are able to talk to customers at the speaker box.)
Male coworker: “Hi, what can I get for you?”
Customer: “Well, I’ll take a number two and a number seven.”
(At this point, my coworker has to talk to another customer, so I finish talking to the customer. I am a woman.)
Me: “Okay, and what would you like to drink with those?”
Customer: “Wh-What happened to the MAN I was talking to?”
Me: “I’m sorry… he was helping another customer for a moment. Did you not want to talk to me?”
Customer: “That’s just rude and confusing for the customer!”
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...I agree, it is rude to change who is talking to the customer. Should be the same employee throughout the same order.
Quote:
(Coffee Shop | Indiana, USA)
(A woman comes through our drive-thru and orders an iced mocha. This happens after I hand her the drink.)
Customer: “Um…is this an iced mocha?”
Me: “Yes, it is.”
(The customer purses her lips, stares at her drink, then hands it back to me.)
Customer: “Well, this isn’t an iced mocha. It’s supposed to be hot.”
Me: “Oh, so you wanted a regular hot mocha?”
Customer: “No, I want a hot iced mocha.”
Me: “Ok, so…you would like some ice in your hot mocha?”
Customer: “No, I want a hot iced mocha!”
Me: “Well, an iced mocha is usually cold and has ice in it…”
(I trail off as the woman just stares at me as if I’m insane, so I try again to figure out what “iced” means.)
Me: “Do you mean you’d like whipped cream on it?”
Customer: *becoming irate* “No! I want a hot iced mocha! I always get a hot iced mocha! They make it for me all the time at the other [other coffee shop].”
Me: “Okay, we’ll make that for you. ”
(I close the window and ask my coworker to make a regular hot mocha and give it to the woman, while I dash to the back to laugh my head off. When I return, my coworker tells me that the woman is perfectly satisfied with her hot mocha. To this day, I’m still trying to figure out what she meant by “iced.”)
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Must be on meth.
Quote:
(Bookstore | Grand Rapids, MI, USA)
Customer: “I want to know what romance books are good right now. I want a really good romance, since I’m going on vacation.”
Me: “Well, I don’t really read romance novels, but I can tell you what is popular. Have you read any Sherrilyn Kenyon?”
Customer: “What is it? Is it like vampires or something?”
Me: “It’s considered paranormal romance and is very popular.”
Customer: “Well, I don’t want anything unrealistic.”
Me: “Well, then you probably don’t want a romance novel.”
Customer: “I want something realistic like Twilight. Do you have any books like that?”
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